Contact Information and Communication
Tel.: (919) 357-7204
This online practice is located in NC. Frauke C. Schaefer is licensed in NC as well as in MI (Alongside).
Email: [email protected]
Please be aware that email communication is not private. The most confidential method of communication is the use of the phone including voice messages and secure messaging through the patient portal. Signal App messages are end-to-end encrypted. My Signal account is linked to the above Tel #.
Email is available for scheduling. If you need to cancel or reschedule your appointment close to the 24 hour cancellation limit, please leave me a voice message by phone; overseas clients: Please text me on Signal.
Since email is NOT a confidential means of communication, I recommend that you DO NOT USE EMAIL to communicate with me about PERSONAL HEALTH CONCERNS. In the interest of the security and confidentiality of your personal health related information, I strongly recommend that you send brief electronic messages about confidential clinical matters through the SECURE PATIENT PORTAL or use the PHONE. Please be advised that I am NOT checking Carepaths messages outside of office hours or on the weekend. Using the phone or Signal App (overseas clients) is the best way to get timely attention for urgent concerns outside office hours.
When I am out of the office for more than several days, you will find a message on my answering machine, in the patient portal, and my email providing you with contact information for the psychiatrist covering my patients during my absence.
This online practice is located in NC. Frauke C. Schaefer is licensed in NC as well as in MI (Alongside).
Email: [email protected]
Please be aware that email communication is not private. The most confidential method of communication is the use of the phone including voice messages and secure messaging through the patient portal. Signal App messages are end-to-end encrypted. My Signal account is linked to the above Tel #.
- For urgent issues, please call my office phone (919) 357-7204 and leave me a message since I check it regularly. I will respond to it at my earliest possibility.
- For non-urgent issues, please leave me a voice message or a secure message through your Carepaths patient portal. If you are an established overseas client you may also contact me through the Signal App linked to the above Tel#. I check for medication refill requests from your pharmacy every third business day.
- In an emergency, please call 911 or go to your nearest emergency room!
- The Suicide Prevention Lifeline 1-800-278-TALK is available 24/7
Email is available for scheduling. If you need to cancel or reschedule your appointment close to the 24 hour cancellation limit, please leave me a voice message by phone; overseas clients: Please text me on Signal.
Since email is NOT a confidential means of communication, I recommend that you DO NOT USE EMAIL to communicate with me about PERSONAL HEALTH CONCERNS. In the interest of the security and confidentiality of your personal health related information, I strongly recommend that you send brief electronic messages about confidential clinical matters through the SECURE PATIENT PORTAL or use the PHONE. Please be advised that I am NOT checking Carepaths messages outside of office hours or on the weekend. Using the phone or Signal App (overseas clients) is the best way to get timely attention for urgent concerns outside office hours.
When I am out of the office for more than several days, you will find a message on my answering machine, in the patient portal, and my email providing you with contact information for the psychiatrist covering my patients during my absence.
Frauke C. Schaefer, MD;
Tel (919) 357-7204; [email protected]